Steps needed to be followed:
1. Respond to call, ask the questions listed on website, gather location of swarm, give an ETA, or pass the swarm to another beekeeper.
2. Look on map to see if any local beekeeper is within 600 yards of the swarm. If they are, reach out to that beekeeper. (https://fieldwatch.com/)
3. When you arrive onsite, assess the situation.
a. Take a picture of the area before you do anything.
b. If it’s dangerous to do alone, do not attempt to catch the swarm, call another beekeeper for assistance.
4. Ensure the swarm is settled, take a minute or two and watch the behavior of the bees, and ensure all the bees are in one location.
5. Set expectations with the property owner (sign contract if needed). Give an outline of what you will be doing next. Ask them to step at least 30 feet back. Ask if anyone is allergic to bees. Ask them for permission to cut any branch/bush if needed.
6. Look for the queen. If you can find her, cage her, and place her to the side.
7. If possible, it’s best to shake bees into a box/bucket or to cut a branch and place in a box, but if not, use a bee brush.
8. Once the bees are in the box, take it down, gently turn it around so that the opening is facing where the bees were resting. If you were able to catch the queen, place the queen’s cage inside the box/hive.
Stand back and watch for a while. What you should see is the worker bees near the entrance start fanning. Within half an hour most of the bees flying should have joined the bees in the box. However, if you didn’t manage to secure the queen, it won’t happen. Instead, the bees will all go back to the
original site of the swarm or wherever the queen has ended up. In this case you’ll have to wait until the cluster reforms and settles down again before making another attempt.
9. Leave the box until dusk or until the next morning before removing. In the meantime, if the weather is hot, you should try to arrange the box so that it is shaded from direct sun.
10. Swarms are normally fairly healthy but, once established, you should inspect and, if necessary, feed and/or treat for the usual parasites and diseases.